Transparency for KIDS on moderation practices

Okay, this is kinda rad.  I’ve been re-examining moderation practices from a user to user perspective lately.  Sometime recently Club Penguin added a new REPORT A PLAYER UI page in their reporting flow.

It used to go: Are you sure you would like to report? > Why are you reporting? > More specific details on why you’re reporting? > Thank you for reporting, perhaps ignore them in the meantime?

Naturally, it wasn’t in those particular words, but its the general concept.  They have now added this page to start the process:

club penguin report a player

That’s pretty rad – simple, informative.

Kids report like crazy – bored, angry, nervous, confused, random, tattling, rebel-rousing, testing, frustrated, etc.  There is a great number of useless reports that come through.  Giving kids a bit of context (also, alluding to the fact that the entire chat log will be reviewed, which includes ALL participants, including that chat: ACCOUNTABILITY) helps redirect their activity and lower moderation “boy who cried wolf” scenarios.

I like it 🙂

p.s. PLEASE remember, when making a virtual world for youth- have users click on other users to report.   In a chaotic situation – it’s much easier to tag an offender as he’s snatching your purse, then ten minutes down the line with some sort of police line up list.  Less responsibility on the memory, more accurate identification.

  1. October 22, 2009 at 4:10 am

    I wonder what the backend impact would be, if it’s really just one single click, a lot more customer services resources to handle the increased requests. I wonder how many would read and understand the warning..

  2. October 22, 2009 at 4:34 am

    The image I shared is just the beginning of the process – it still goes through the reporting process as I laid out before (with the various clicks to report).

    I’m just glad to see they actually tell the users that they’re screening everything. Whether or not kids read it – well, hell, we all know that… but I prefer to have the warning there then not at all. 🙂

  1. November 24, 2009 at 10:56 pm

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